Payment Protection Claims

Learn how to file your claim and start the process with Securian Financial.

How to file a payment protection claim

When you need to file a credit insurance or debt protection claim, please alert us of the incident so we can support you and help you with the claims process through Securian Financial. Please file your claim online or through the other methods listed below. Online claims filing is preferred and faster than filing your claim via paper forms. Please continue making the loan payments until a claim decision is communicated to you. 

Options for filing your claim

Option 1: File your claim online

  • Visit securian.com/mycoverage
  • Create a secure account with a username and password.
  • Select the type of claim you’re reporting.
  • Answer questions about your claim.
  • Once the claim is received, it will be reviewed, and you will be notified of a decision. 
  • After your claim is submitted, you can log in any time at securian.com/mycoverage to check on claim status and receive information on payment details. 

Here is a short video about the claims portal. 

Option 2: File your claim over the phone

  • Call the claim contact center at 1-800-328-9442.
  • Answer questions about the claim and a claims package with a claims form will be mailed or emailed to you. 
  • Once the claim is received, it will be reviewed, and you will be notified of a decision.
  • After you’ve reported a claim, you can call the claim center for information on claim status. 

Information needed for filing a claim

  • Full name
  • Date of birth
  • Address
  • Date of event
  • Cause of event
  • Any documentation related to the event 

Questions? 

Contact Securian Financial at 1-800-328-9442 Monday through Friday 8 a.m. to 7 p.m. ET.

Questions about payment protections?

  • Please have this information ready about the covered person:

    • Full name
    • Date of birth
    • Address
    • Date of event
    • Cause of event

  • You can start the process online at securian.com/mycoverage and following the steps below. 

    • Select the “bank, credit union, finance company, mortgage company” button
    • Click on “Start a new claim”
    • Once the claim is received, it will be reviewed and you will be notified if it is approved, denied, or if more information is needed
    • Please continue making the loan payments until a claim decision is communicated to you
    • Once you’ve reported a claim, access your claim information and status at securian.com/mycoverage
      If you are reporting a claim that includes a protected credit card, please indicate such within the online comment section.

  • You can start the process over the phone by calling the claim contact center at 1-800-328-9442. 

    • Once the claim is received, it will be reviewed and you will be notified if it is approved, denied or if more information is needed
    • Please continue making the loan payments until a claim decision is communicated to you
    • Once you’ve reported a claim, access your claim information and status at securian.com/mycoverage

    If you are reporting a claim that includes a protected credit card, please indicate such to the claim service representative.

  • Yes, our Loss of Life protection is available on most consumer loans for just pennies a day up to a maximum of $100,000. Mortgages are excluded. Credit card balances can also be protected up to $100,000.

  • Claim status can be found at securian.com/mycoverage or by calling Securian Financial at 1-800-328-9442 Monday through Friday 8 a.m. to 7 p.m. ET.