Online Banking

To review recent transactions, select your credit card from the My accounts page. For additional credit card information, under Manage account, select Manage my credit card.

To view or redeem your rewards, select Premium Perks under Additional services.

Cash back rewards will take at least 30 days to be deposited into your account. You can track the status of your rewards under Earned summary in Purchase Rewards.

When your reward status reads Received, the funds are on their way! Funds should be deposited into your account within the next few weeks once your reward shows received. If your reward shows failed, please contact us to further investigate the issue with your reward.

Check images are available for 90 days.
 

eStatements are available for 2 years.

To de-active text message banking, text “STOP” to the phone number 454545, using the phone activated on your account. You can also deactivate the service within online banking by selecting My Settings then Alerts & Notifications. 

If you wish to delete your digital banking account, please call us at 1-800-926-0003.  Our Care Center will be happy to help you. 

Please note that when we delete your digital banking account:

• You, or anyone you have shared access with, will no longer be able to log in to online banking or our banking app.
• You will not be able to see electronic copies of past account eStatements. If you have opted in to receive eStatements and/or tax documents, your preferences will be changed to receive paper statements and paper tax documents. Note: There is a fee to receive paper statements and/or tax documents.
• Any activity you previously set up within online banking or our banking app will be disabled and/or deleted. This includes account alerts, Bill Pay, external transfers to/from other accounts, Zelle® transactions to/from other people, external loan payments, mobile deposits, and scheduled or recurring transfers, as well as any history for any of these services.
• Your Clearview financial accounts and loans will remain open and unaffected.

Any individual or company you choose within the United States. For example, your utilities or mortgage. The only exceptions are any government agency including but not limited to federal, state, and local taxing authorities.

View our tutorial on how to add a new payee, then log in to digital banking to get started.

You can schedule your “Send On” date Monday through Friday, with the exception of holidays.

Funds are debited from your funding account 1-2 business days after the "Send On" date.

On average, allow three business days for electronic merchants/payees and five business days for those merchants/payees paid by paper check (for those unable to receive electronic payment). You can identify if a payment is to be made electronically or by check by looking at the Send On date vs. the Deliver By date. Payments made by check will reflect 5 business days between the Send On and the Deliver By date. Electronic payments will reflect 3 business days or less.

We process and transmit payment requests Monday-Friday at 10:30 p.m. ET, excluding holidays. Any pending payments on the system will be processed at that time. Payments submitted after 10:30 p.m. ET Friday will not be processed until the end of the next business day.

You can quickly view pending payments or the last 5 payments processed in the "My Payments" box or by selecting "View payment history" link. At that point, you can consider the payment to be processed and the funds will be withdrawn from the account within 2 business days. To view past history for a particular payee, search for the payee name in the "My Payments" box or from the "View payment history" page.

You can edit any scheduled payment up until the time processing begins for the payment.

To edit a scheduled payment:

1. Locate the payment in the “Scheduled payments” section and select its corresponding edit icon.
2. You'll then be allowed to change the payment's deliver by date, payment amount, funding account from which you are paying, payment category, payment memo, and add or edit a personal note to your payment.
3. Click the “Save Changes” button.

A stop payment cannot be placed on a processed Bill Pay payment. Funds are withdrawn from the account via ACH within 2 business days of the Sent Date by our processor.

If a payment was scheduled appropriately based on the Send By and Deliver By date, your payment is guaranteed to be delivered on time by our processor. If it's determined that you scheduled your payments as recommended, our processor will refund up to $50 in late fees assessed by that creditor, if necessary.

Proof of payment must be requested through our Digital Support Team at 1-800-926-0003. You'll be assessed an $18 fee for this service.

In the event that you authorize a payment, and the funds are not available to withdraw from your checking account, our processor will block your Bill Pay activity. In most cases, our processor will attempt to withdraw the funds up to three times from your designated checking account. Upon successfully completing the withdrawal, the block on your account will be removed after 5 business days. If our processor is unsuccessful in collecting the funds, you'll be submitted for internal collections. In order to settle collection items with our processor, please contact 877-346-5272, Monday-Friday 8:00 a.m. to 7:00 p.m. ET.

While your Bill Pay account is blocked due to NSF activity, pending payments will be cancelled. One-time pending payments and recurring pending payment will need to be rescheduled once your account access is reinstated. Recurring pending payments with a "Send On" date in the future WILL be automatically re-scheduled. For additional information, contact the Digital Support Team at 1-800-926-0003.

To cancel the Bill Pay service, please call the Digital Support Team at 1-800-926-0003.

Only two months of payment(s) may be skipped per a 12-month period, with at least a 60-day span between any two Skip a Payments. Only six months of payment(s) may be skipped over the life of the loan.

There is a $35.00 processing fee per loan that cannot be added to the principal of your loan(s). By requesting to skip your loan payment(s), you are authorizing Clearview to automatically transfer the fee(s) from the account you’ve specified. The fee(s) transfer will occur immediately after receipt of your request to skip your loan payment. If funds for the $35.00 processing fee(s) for each loan are not in the indicated savings or checking account you select, your skip will not be set up.

Loans must be open for three months to be eligible for Skip a Pay.

The Bill Pay permission will only display for accounts that you have already setup as Payees. If you want to grant Bill Pay permissions to an account that is not currently a funding account, you must first go to the bill pay page and add this account as a funding account and then attempt to add a subuser again. The Bill Pay permission should then display for this account.

Yes, you can limit the amount of bill payments a subuser can pay. When you grant permissions for an account, you will be prompted to enter a transaction limit. You cannot grant access without defining a transaction limit. Any transactions submitted by the subuser that exceed this limit will require your approval before they process. We do not currently support transaction limits for internal transfers.

You can approve subuser transactions on the same page where you manage their permissions. In digital banking, select Share access with others under Manage account. The transactions that require your approval will display at the top of the page with options to approve or deny the transactions.

Transactions that are pending approval do not show up on the main Bill Pay page. However, they will show up with a status of PENDING on the Bill Pay transaction history page. Transactions that are approved by the account holder will show up as normal scheduled payment on the main Bill Pay page. Transactions that are declined by the account holder will not be displayed on the Bill Pay page.

You will not be notified when the subuser makes transfers. If you have given the subuser access to make payments, you will be notified when they submit transactions.

In order to make account transfers, you must grant subuser transfers permission to both the “to” and the “from” accounts. It’s possible that the subuser cannot make transfers between the accounts that you intended them to transfer between because you did not grant transfers permissions for one of those accounts.

Yes, you can do this by granting either view only or transfer/payment permissions to the set of accounts you want the subuser to see and access.

Yes, you can prevent transfers between accounts by only giving the subuser view only access to an account.

You can edit the subuser’s name, email address, phone number, and permissions by selecting Share access with others under Manage account. Then, select Options and Update profile for the subuser. Account holders cannot edit a subuser’s username or password. 

Absolutely, and at any time! In digital banking, select Share access with others under Manage account. Click the Access slider from Yes to No to update a users permissions. Changing the slider to No will revoke all subuser access and prevent them from logging into digital banking.

Call Clearview Online Banking Support at 1-800-926-0003. We can put the subuser on hold – this will prevent the subuser from logging into online banking.

The subuser should use the self service option to reset their password or retrieve their username. If the subuser needs further assistance, they'll need to contact the account holder to contact us for a password reset. We're unable to reset passwords for subusers due to security reasons.

Shared Access functionality is not available on mobile devices at this time.