Online Banking and Mobile App

We use email to communicate with digital banking users. Please log in to digital banking and select My profile under Manage account. Under Personal Information, type your new email address in the Email section and click the Update button. You can also call us at 1-800-926-0003 and we'll make this change for you.

To review recent transactions, select your credit card from the My accounts page. For additional credit card information, under Manage account, select Manage my credit card.

To view or redeem your rewards, select Premium Perks under Additional services.

Cash back rewards will take at least 30 days to be deposited into your account. You can track the status of your rewards under Earned summary in Purchase Rewards.

When your reward status reads Received, the funds are on their way! Funds should be deposited into your account within the next few weeks once your reward shows received. If your reward shows failed, please contact us to further investigate the issue with your reward.

eStatements are available for 2 years.

If you wish to delete your digital banking account, please call us at 1-800-926-0003. Our Care Center will be happy to help you.

Please note that when we delete your digital banking account:

• You, or anyone you have shared access with, will no longer be able to log in to online banking or our banking app.
• You will not be able to see electronic copies of past account eStatements. If you have opted in to receive eStatements and/or tax documents, your preferences will be changed to receive paper statements and paper tax documents. Note: There is a fee to receive paper statements and/or tax documents.
• Any activity you previously set up within online banking or our banking app will be disabled and/or deleted. This includes account alerts, Bill Pay, external transfers to/from other accounts, Zelle^® transactions to/from other people, external loan payments, mobile deposits, and scheduled or recurring transfers, as well as any history for any of these services.
• Your Clearview financial accounts and loans will remain open and unaffected.

Log in to digital banking and select Bill Pay from the Payments section. Next, select your country, read and agree to the terms and conditions, then select Complete Sign Up.

View our tutorial on how to make a payment with bill pay. Then log in to digital banking to get started.

Once a company receives the form, automatic payment and direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts. Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor, and the method needed to switch the payment or deposit.

Proof of payment must be requested through our Digital Support Team at 1-800-926-0003. You'll be assessed an $18 fee for this service.

In the event that you authorize a payment, and the funds are not available to withdraw from your checking account, our processor will block your Bill Pay activity. In most cases, our processor will attempt to withdraw the funds up to three times from your designated checking account. Upon successfully completing the withdrawal, the block on your account will be removed after 5 business days. If our processor is unsuccessful in collecting the funds, you'll be submitted for internal collections. In order to settle collection items with our processor, please contact 877-346-5272, Monday-Friday 8:00 a.m. to 7:00 p.m. ET.

While your Bill Pay account is blocked due to NSF activity, pending payments will be cancelled. One-time pending payments and recurring pending payment will need to be rescheduled once your account access is reinstated. Recurring pending payments with a "Send On" date in the future WILL be automatically re-scheduled. For additional information, contact the Digital Support Team at 1-800-926-0003.

To cancel the Bill Pay service, please call the Digital Support Team at 1-800-926-0003.

Under the Manage account, select Share access with others. You'll be able to add subusers and manage subuser permissions.

Once you save the subuser, they will receive an email at the address you provided for them with directions on how to setup their account. Once they activate their account, the date of their most recent login will be displayed next to their name on the access management page.

Subusers will only be able to see accounts for which they were granted access when you, as the account holder, set them up. On the accounts to which they have access, they will be able to see the balance and transaction history, check images and download the transaction history. Subusers will be able to make transfers and bill payments from accounts which they have been granted permissions.

The subuser will not be able to access FinanceWorks, Purchase Rewards, online statements, Harland Clarke check ordering, or Access Point credit card information. They will also be unable to access your account from their mobile device (mobile web or the mobile application).

The Bill Pay permission will only display for accounts that you have already setup as Payees. If you want to grant Bill Pay permissions to an account that is not currently a funding account, you must first go to the bill pay page and add this account as a funding account and then attempt to add a subuser again. The Bill Pay permission should then display for this account.

Yes, you can limit the amount of bill payments a subuser can pay. When you grant permissions for an account, you will be prompted to enter a transaction limit. You cannot grant access without defining a transaction limit. Any transactions submitted by the subuser that exceed this limit will require your approval before they process. We do not currently support transaction limits for internal transfers.

You can approve subuser transactions on the same page where you manage their permissions. In digital banking, select Share access with others under Manage account. The transactions that require your approval will display at the top of the page with options to approve or deny the transactions.

Transactions that are pending approval do not show up on the main Bill Pay page. However, they will show up with a status of PENDING on the Bill Pay transaction history page. Transactions that are approved by the account holder will show up as normal scheduled payment on the main Bill Pay page. Transactions that are declined by the account holder will not be displayed on the Bill Pay page.

You will not be notified when the subuser makes transfers. If you have given the subuser access to make payments, you will be notified when they submit transactions.

In order to make account transfers, you must grant subuser transfers permission to both the “to” and the “from” accounts. It’s possible that the subuser cannot make transfers between the accounts that you intended them to transfer between because you did not grant transfers permissions for one of those accounts.

Yes, you can do this by granting either view only or transfer/payment permissions to the set of accounts you want the subuser to see and access.

Yes, you can prevent transfers between accounts by only giving the subuser view only access to an account.

You can edit the subuser’s name, email address, phone number, and permissions by selecting Share access with others under Manage account. Then, select Options and Update profile for the subuser. Account holders cannot edit a subuser’s username or password. 

Absolutely, and at any time! In digital banking, select Share access with others under Manage account. Click the Access slider from Yes to No to update a users permissions. Changing the slider to No will revoke all subuser access and prevent them from logging into digital banking.

Call Clearview Online Banking Support at 1-800-926-0003. We can put the subuser on hold – this will prevent the subuser from logging into online banking.

The subuser should use the self service option to reset their password or retrieve their username. If the subuser needs further assistance, they'll need to contact the account holder to contact us for a password reset. We're unable to reset passwords for subusers due to security reasons.

Shared Access functionality is not available on mobile devices at this time.