Frequent Asked Questions - Mobile Deposit
What is Mobile Deposit?
Mobile Deposit is a feature available within Clearview’s Mobile Banking App which allows you to deposit checks into your accounts remotely for quicker, more convenient access to your money. This convenient feature helps save time by eliminating a trip to an ATM or a branch!
Who is eligible for Mobile Deposit?
Mobile Deposit is available to Clearview members with an account that has been open for at least 30 days, are over the age of 16 and are enrolled in Online Banking with a valid email address.
Is this feature available to business members?
Yes, business members who meet the requirements above are eligible for Mobile Deposit.
Do I need to enroll in Mobile Deposit?
Yes, if you are an eligible member, simply log into Clearview’s mobile banking app on your supported mobile device and you will see a “Check Deposit” option. If you are a first time user, you will be prompted to accept the Mobile Deposit Disclosure and Agreement before receiving approval to proceed with the check deposit process, which may take up to two business days.
Which devices support Mobile Deposit?
The Mobile Deposit feature is available on iPhone®, iPad® and AndroidTM devices.
How do I get Mobile Deposit on my device?
In order to use the Mobile Deposit Feature you will first have to update the Clearview App on your device to the most recent version. Once the most up-to-date version of Clearview's Mobile Banking App is on your device, the next time you log in using the App you will see a "Deposit Checks" option on your phone or a "Deposits" option on your iPad.
How does Mobile Deposit work?
Mobile Deposit can be done easily by using the camera on your mobile device. Just follow these simple steps:
- Open the Mobile Banking App and login to your account.
- Select the “Check Deposit” tab on your phone or iPad. Note: If it is your first time using this feature you will be asked to read and accept the Disclosure Agreement before you make any deposits. You will receive an "Approval is Pending” message, and will then be able to use this feature.
- Select the account you would like to deposit the check into and enter the amount of the check you are depositing.
- Take a picture of the front and back of the check and make sure you properly endorse the check. Also, make sure you write "For Mobile Deposit Only" on the back of the check below your signature.
- Submit and wait for authorization/confirmation message.
- Once you receive your confirmation message, it is recommended that you retain the check in your personal files for 30 days.
Once completed, the image is delivered to Clearview electronically.
How do I endorse the check?
Properly endorse the check like you normally would, by signing the back of the check. Also, make sure you write "For Mobile Deposit Only" on the back of the check below your signature.
What are some errors I may receive when using Mobile Deposit and how can I avoid them?
When taking the pictures you may receive one of the error messages listed below:
Folded or Torn Edges
Front Image not Legible
Amounts not Matching
Routing and Account Numbers Unclear
No Camera on Device
Image is too Dark
Make sure you take both pictures in a well lit area on a contrasting background to avoid shadows and poor image quality. Also, make sure you keep your hands clear of the check while taking the pictures. This should help you avoid any of the errors above.
When can I use Mobile Deposit?
You can use Mobile Deposit anytime, 24 hours a day, including weekends and holidays.
What should I do with the check once I have used Mobile Deposit to deposit it?
We recommend you keep the check in your personal files for 30 days. Securely store the paper check until you see the deposit on your statement. After 30 days, destroy/shred the check.
Are there any fees for Mobile Deposit?
There is no fee for using Mobile Deposit.
Are there any limits on how much I can deposit?
There is a daily deposit limit of $2,500 and a 30 day deposit limit of $5,000.
Are there any checks that cannot be deposited with Mobile Deposit?
Yes, the following checks cannot be deposited through the Mobile Deposit service: Third Party Checks, Incomplete Checks, Non-Negotiable Items, Returned Checks, Altered Checks, Foreign Checks, Stale-Dated Checks and Post-Dated Checks.