Financial Resources & Tools

FAQs

Frequent Asked Questions - Mobile Banking, Apps and Text Message Banking

Mobile Banking

What is Mobile Banking?

Mobile Banking is a version of our Online Banking that is optimized for use from a mobile device.

How do I access Mobile Banking?
To access Mobile Banking, simply visit clearviewfcu.org from a mobile device with internet access. You will be automatically re-directed to the Mobile Banking website. If you prefer to view Clearview’s full site using your mobile device, simply select the “View full site” link.

Is there a fee to use Mobile Banking?
Clearview does not charge a fee to use Mobile Banking, but your wireless carrier may charge you for using data. It is recommended that you only use Mobile Banking if you have a data plan with your wireless carrier.

What Online Banking features can I use in Mobile Banking?
Most of the features of our Online Banking can be used in Mobile Banking. You can check balances, make transfers between accounts (i.e. checking to savings), make payments using BillPayer, find Clearview branches and ATMs and view Clearview’s current rates. Be sure to regularly log in and use the Mobile Banking app to see what new features may have been added.

Should I use any enhanced security practices when using Mobile Banking?
Yes. Your information is securely transmitted within Mobile Banking, but it is recommended that you use enhanced security practices when accessing your account with a mobile device. One of the most effective measures is to secure your mobile device with a password, or passcode. Depending on your device, you can either set a four digit numerical passcode or a more complicated password to secure your device.

Apps

What are Clearview’s apps?
Clearview offers smartphone applications (apps) for the iPhone® and AndroidTM operating system. These are programs for your mobile device that you can use to access your Clearview account.

How can I download Clearview’s apps?
Using your device, you can download the iPhone app from the App StoreSM, or the Android app from the Android Market.

What are the features of Clearview’s apps?
Using both apps, you can view your balances, transfer funds, pay bills and find Clearview branches and surcharge-free ATMs.

Are there advantages to using Clearview’s apps over Mobile Banking?
Yes. Because Clearview’s app is stored on your iPhone® or Android device, it loads much more quickly than Mobile Banking, which is essentially visiting a webpage. You can also set your device to remember your account number, and use the GPS features of your device to get directions or navigate to the locations of Clearview branches and surcharge-free ATMs.

Are the apps free?
Both apps are free to download from the App Store and Android Market, and Clearview does not charge a fee to use either of them. However, your wireless carrier may charge fees for data usage. It is recommended that you only use our apps if you have a data plan with your wireless carrier.

Should I use any enhanced security practices when using Clearview’s apps?
Yes. Your information is securely transmitted within Clearview’s apps, but it is recommended that you use enhanced security practices when accessing your account with a mobile device. One of the most effective measures is to secure your mobile device with a password, or passcode. Using your iPhone® or Android device, you can either set a four digit numerical passcode or a more complicated password to secure your device.

Text Message Banking 

How do I access Text Message Banking?
You must enroll in Text Message Banking by using Online Banking from a computer. Under "My Settings" simply click on the “Alerts & Notifications” link, and then click "Start text banking now".

Is there a fee to use Text Message Banking?
Clearview does not charge a fee to use Text Message Banking, but your wireless carrier may charge you for sending and/or receiving the text messages. Check with your wireless carrier to see if fees may apply.

Can I use Text Message Banking on multiple phones for one Clearview account?
Yes. Once you are enrolled in Text Message Banking, visit Online Banking, and click the “My Settings” then "Alerts & Notifications" link to view the options for Text Message Banking. You can then click the “Activate another phone” link and follow the on-screen instructions to enroll a second mobile phone.

How can I set alerts to receive texts with my balance, or if my balance falls below a set amount?
Once you are enrolled in Text Message Banking, visit Online Banking, and click the “My Settings” then "Alerts & Notifications" link to view the options for Text Message Banking. On this page, you can select to receive a text with your account balance every Friday, and also set an alert to receive a text if your account balance falls below $50, $100, $200 or $500.

How can I de-activate Text Message Banking?
There are two ways you can deactivate Text Message Banking. You can text “STOP” to the phone number 454545, using the phone activated on your account. You can also deactivate the service within Online Banking by clicking on the “My Settings” then "Alerts & Notifications" link and following the on screen instructions. It is recommended that you de-activate Text Message Banking if you are planning to change your phone number.

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