News & Security

Security Center

Identity theft has become an unfortunate fact of life in our society, and as one might expect, financial institutions and their members are natural targets. While Clearview on its own cannot directly prevent attempts at identity theft, we have always taken steps to protect our members and their assets from such activities. From security on our network and home banking systems to educating our members about the dangers and necessary precautions, Clearview provides a safe and secure environment for your financial experience. Continue reading for information on various types of fraudulent activity, as well as links to other educational resources.

Members with Absolute CheckingSM have access to thorough identity theft protection by signing up for eClub either through our app or Online Banking. You can enjoy the peace of mind that comes with knowing that we are watching out for any credit-related activity on your account and will notify you if anything out of the ordinary is detected.
 

Spam & Phishing

Spam is the electronic equivalent of junk mail. The term refers to unsolicited, bulk email. Spam often contains malicious hyperlinks to target your personal information or encourage you to provide a form of payment. Luckily most modern email services provide spam filters to block these messages before you see them.

Unfortunately, cyber criminals may still infiltrate your inbox using purchased or stolen email lists that contain your address or phone number. These scammers may contact you by email, phone call, text message or social media message in an attempt to collect personal and financial information or infect your machine with malware and viruses. If you receive one of these messages, always delete the message without responding to it or opening any links.

There are a few ways to recognize phishing attempts when you come across something suspicious. Pay attention to the name of the sender and the website's URL. Malicious emails and websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., clearviewfcu.org vs. clearviewfcu.com). If you are unsure whether a message's request is legitimate, try to verify it by contacting the company directly. Contact the company using information provided on an account statement, not information provided in the email.

It's important to remember that Clearview will never send you unsolicited messages, asking you to provide personal or account information. If you receive a message that claims to be from Clearview, you can always feel free to contact us at 1-800-926-0003 to double check its authenticity.

Having the latest operating system, software, web browsers, anti-virus protection and apps is the best defense against viruses, malware, and other online threats. Stay up to date, and keep a clean machine to protect yourself.

Click here to learn more about Spam & Phishing from StaySafeOnline.org.


Credit & Debit Card Fraud

Card fraud occurs through a variety of channels, including online scams, data breaches and card or mail theft. You can help keep your card numbers safe by sharing them with no one, and alerting us immediately if you notice anything suspicious.

Contact us at 1-800-926-0003 if your Clearview Debit or Credit card is lost or stolen, so we can deactivate your card and reissue a new one.

If your card number appears on a list of compromised cards during a data breach, we will contact you immediately to let you know. If you haven't done so already, please make sure that Clearview has your current email address on file. That way if we uncover any scams affecting your accounts, we can easily alert you and take proper action.

Card fraud has become a regular story in the news lately, and unfortunately it doesn't seem to be on the decline yet. Many popular retailers have become victim to hackers who break into their computer systems and steal payment information from shoppers. Recent investigations indicate that stolen customer information often includes names, mailing addresses, phone numbers and e-mail addresses.

Although we cannot stop these hackers from targeting your favorite retailers, we will continue to monitor your accounts daily for unusual activity and notify you if we notice anything suspicious.


ATM Fraud

Every year sophisticated thieves steal millions of dollars from consumers by "skimming" their personal account information. Skimming, sometimes called "card cloning," involves a thief installing a magnetic card reader, or skimmer, over the actual card reader at an ATM or gas pump.

When you swipe your card, the skimming device steals the information and transmits it to a remote computer. At the same time, a tiny, concealed camera reads your PIN as you key it in.

The camera is often installed in a bar the thief has affixed to the machine to look like the ATM's trim. Criminals usually ensure their counterfeit equipment matches the machine's color scheme so it's more difficult to see. Their methods are growing more sophisticated, including keypads that fit over the machine's real keypad, eliminating the need for the camera.

Luckily, you can take steps to avoid becoming a victim:

  • Use the same ATM as often as possible. Memorize how it looks, so you will know if anything about it looks fishy.
  • Inspect the ATM. If anything looks unusual-cracked, loose, scratched, or taped-don't use it.
  • Avoid ATMs in popular tourist locations, as they're common targets. When possible, use indoor ATMs, which are harder for thieves to tamper with.
  • When entering your PIN on the keypad, cover the keypad with your free hand to block the view of a spying camera.

Although we monitor our Clearview ATMs with security cameras and frequent checkups, not every ATM you encounter may be as heavily guarded and could put you at risk. To detect any fraudulent charges as early as possible, it's important to check your account often. If you notice unusual activity on your Clearview account, contact us at immediately at 1-800-926-0003.

Members with Absolute CheckingSM have access to thorough identity theft protection by signing up for eClub either through our app or Online Banking. You can enjoy the peace of mind that comes with knowing that we are watching out for any credit-related activity on your account and will notify you if anything out of the ordinary is detected.

*This is not an exhaustive list of fraud methods and unfortunately new tricks are created all the time, but we will be here to protect you if you are affected by any form of identity theft. Protecting your accounts is a top priority for Clearview, and we will continue to monitor your information in every way possible.


If you haven't done so already, please make sure that Clearview has your current email address on file. That way if we uncover any scams affecting your accounts, we can easily alert you and take proper action.

Click here for a list of recent security alerts affecting our communities.

Click here to view and/or download our fraud alert checklist. Review it when you encounter a suspicious payment request, email or other communication before taking any action.