COVID-19 Resources

We’re committed to doing everything we can to help you during this time.
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We’re here for you.

At Clearview, we’ve always been committed to helping you enjoy a better life. That mission doesn’t stop now. The health and wellbeing of our members and employees is still top priority.

In order to efficiently serve your banking needs, we're asking anyone who plans on stopping by to please schedule an appointment. Appointments aren’t required, but are strongly recommended. Masks are strongly encouraged regardless of vaccination status whenever visiting a financial center. 

We recommend in-person appointments for the following transactions:
  • Withdrawals with large denomination bills (50, 100, etc.) or coin
  • Deposits that includes coin
  • Medallion Stamp (signature guarantee) service
  • Gift cards
  • Cash advances from credit cards
  • Official checks
  • Money orders 
We've upgraded our Clearview Live® technology to make it even easier and convenient to bank with us without leaving the safety of your home. Now you can video chat with a friendly Clearview face and get your banking done from wherever you may be — all from your phone or computer!

Get the details
Schedule an appointment

If you're running late or cannot make your original appointment time, please call to reschedule. We're working hard to ensure that each appointment does not overlap in order to maintain physical distancing.

Please refer to your specific financial center’s location page for its hours.
We strongly encourage everyone to easily access and manage your accounts from home 24/7 using our Online Banking and Mobile App during this time so you avoid putting yourself and others at risk. You’ll be able to:
  • Check your balances
  • Transfer funds
  • Deposit checks
  • Make loan payments
  • Pay bills
  • Open new accounts
  • Apply for loans
Don’t forget to store your Clearview debit and credit card information in your mobile wallet so you’re able to take advantage of contactless technology to pay.

Not signed up for Online Banking? Get started.

Haven’t downloaded our Mobile App? Visit this page.

You can also conduct your business by phone with our self-service TellerPhone at any time by directly dialing 1-800-926-1188.

If you have any questions about account access, feel free to chat with us or call our Care Center at 1-800-926-0003.
Unfortunately, some people choose to try and exploit others during difficult times. We want to remind you that we’ll never ask you for password, PIN, or other account information when reaching out to you. We recommend you read the Federal Trade Commission’s helpful tips on how to keep scammers at bay.

Fraudsters are leveraging fears over the coronavirus as an opportunity to for new scams. We’re taking steps to warn and protect our members.
  • Individuals and businesses selling fake cures for COVID-19 online and engaging in other forms of fraud.  This includes going door-to-door around the Pittsburgh area.
  • Phishing emails from entities posing as the World Health Organization or the Centers for Disease Control and Prevention.
  • Malicious websites and apps that appear to share virus-related information to gain and lock access to your devices until payment is received.
  • Seeking donations fraudulently for illegitimate or non-existent charitable organizations.
  • The IRS urges taxpayers to be on the lookout for scam artists trying to use the economic impact payments as cover for schemes to steal personal information and money. Remember, the IRS will not call, text you, email you or contact you on social media  asking for personal or bank account information – even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.
  • Scammers know that finding a job can be tough. To trick people looking for honest work, scammers advertise where real employers and job placement firms do. They also make upbeat promises about your chances of employment, and virtually all of them ask you to pay them for their services before you get a job. But the promise of a job isn’t the same thing as a job. If you have to pay for the promise, it’s likely a scam.
Criminals will likely continue to use new methods to exploit COVID-19 worldwide that could include payment relief, job opportunities, and payday loans to name a few. Also, the federal government will never ask for personal information such as a bank account or social security number.

If you think you are a victim of a scam or attempted fraud involving COVID-19, individuals can report it through a number of platforms:
Funding for SBA Paycheck Protection Program (PPP) loan program is no longer available. Clearview is no longer accepting applications. If Congress does decide to extend the program and / or commit additional loan funds, we may elect to accept additional applications.

What do I need to do to make sure my family gets the payment?

The IRS will use the information filed on 2020 tax returns first to determine eligibility and will then notify taxpayers. If you haven’t filed your 2020 taxes, the IRS will use 2019 returns.

Upcoming Advance Child Tax Credit Payments disbursed by ACH will be issued on the following dates (dates set by the IRS and are subject to change):

  • October 15, 2021
  • November 15, 2021
  • December 15, 2021

If you have questions about the status of your tax credit, or are expecting a credit but do not see it in your account, please visit the IRS website for more information.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website. We’re also regularly updating our blog with helpful financial information related to COVID-19.



Last Updated September 16, 2021
 
COVID-19 FAQs
You can withdraw up to $500 daily at our ATMs and up to $2,500 with the help of a Personal Video Advocate at a Clearview Live® VTM. You have the option to withdraw cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
You can deposit cash via our Clearview Live® VTMs, our ATMs, or via night drop boxes at financial centers. You have the option to deposit cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
You can deposit checks via Mobile Deposit on our Mobile App, at our ATMs and VTMs, or via night drop boxes at financial centers. You have the option to deposit a check by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
Check out this video!
You can use this handy PDF to learn how to log in to online banking for the first time! If you’re having difficulty, call our Care Center at 1-800-926-0003.
You can download the app from the App Store or Google Play for your iPhone® or Android smartphone.
Making a mobile deposit is easy! Check out this how-to video.
In digital banking, under Add product click the type of loan you'd like to open. 
You can make a transfer from your Clearview account to your loan in digital banking by going to Make a transfer under the Move money tab. To make a payment from an external account, select Pay my loan or credit card from the Payments tab.  
In digital banking, select Skip a payment from the Payments menu. Your eligible loans will be listed. Simply select the loan and which month you'd like to skip. For payment assistance on loans not listed, call us at 1-800-926-0003 to discuss your options.
After skipping a payment, check your loan due date in digital banking. The date will advance if your skipped payment was received. 
In digital banking, select the account type you'd like to open from the Add product menu. 
You can make a transfer from your Clearview account to your credit card in digital banking by going to Make a transfer under the Move money tab. To make a payment from an external account, select Pay my loan or credit card from the Payments tab.
You can transfer between your Clearview accounts by hovering over Move money in online banking and selecting Make a transfer.
To make an external account transfer in online banking, hover over Move money and select External transfer. You can also choose to send money with Zelle® from your Clearview account to your external account. 
To make an external account transfer in online banking, hover over Move money and select External transfer. You can also choose to send money with Zelle® from your external account to your Clearview account. 
You can log in to Online Banking or the Mobile App and skip eligible loans immediately without a fee. You could also potentially qualify for:
  • Up to three months of significantly reduced payments on consumer loans and lines of credit including vehicles, signature loans, and power lines of credit. Call us at 1-800-926-0003 ext. 23604.
  • Maximum of three months deferred payments on home equity loans, home equity lines of credit, and first mortgages. For home equity loans and lines of credit, call us at 1-800-926-0003 ext. 23604. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.
  • Student loan forbearance periods available for up three months. Contact CU Student Choice at 1-800-723-2210.
You may have the potential to qualify for a maximum of three months deferred payments on home equity loans, home equity lines of credit, or first mortgages. For home equity loans and lines of credit, call us at 1-800-926-0003 ext. 23604. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.
You can use the night drop box to make a cash or check deposit or a loan payment. To ensure our employees can process your request, please include your account number, instructions for the deposit, and your name and phone number.
So thankful to have a loan company willing to understand during hard times such as the COVID-19 pandemic. It is a stressful time and Clearview has helped relieve some of that by giving easy and quick solutions. Thank you!  Donna, Member since 2018