Clearview Coronavirus/COVID-19 Resources

We’re here for you.

At Clearview, we’ve always been committed to helping you enjoy a better life. That mission doesn’t stop now. We understand how difficult it is to take in all of the news about COVID-19, and want to reassure you that we will continue to be responsive to your needs as this situation continues to evolve. The health and wellbeing of our members and employees is top priority.

What we’re doing

We’re keeping informed and following all guidance from the Centers for Disease Control (CDC). This is an unprecedented, critical situation that’s evolving quickly. In an effort to slow the potential spread of COVID-19, all financial lobbies are only open by appointment effective March 20^th until further notice.

Please refer to your specific financial center’s location page on our site for its hours.

Brentwood - (412) 882-2393
Butler - (724) 431-2322
Canonsburg - (724) 746-1790
Center - (724) 775-7802
Chippewa - (724) 847-0348
Delmont - (724) 468-6811
East Liverpool - (330) 385-1921
Hopewell - (724) 857-3907
Kennedy - (412) 771-6581
Latrobe - (724) 539-9396
Lower Burrell - (724) 335-2274
McMurray - (724) 942-0650
Moon - (412) 269-3080
Robinson - (412) 787-0498
Sewickley - (412) 749-5435
St. Brarnabas - (724) 443-4155
Wexford - (724) 934-3322

During this time, Butler Financial Center’s drive-up window will be open, our network of ATMs is still available, and our Clearview Live^® video teller machines are also available Monday through Friday from 7 a.m. to 7 p.m. and Saturdays from 9 a.m. to 2 p.m. Also, the following branches have suspended their shared branching services:

Brentwood
Center
Hopewell
Kennedy
Wexford

What you can do

We strongly encourage everyone to easily access and manage your accounts from home 24/7 using our Online Banking and Mobile App during this time so you avoid putting yourself and others at risk. You’ll be able to:

Check your balances
Transfer funds
Deposit checks
Make loan payments
Pay bills
Open new accounts
Apply for loans

Don’t forget to store your Clearview debit and credit card information in your mobile wallet so you’re able to take advantage of contactless technology to pay.

Not signed up for Online Banking? Get started.

Haven’t downloaded our Mobile App? Visit this page.

You can also conduct your business by phone with our self-service TellerPhone at any time by directly dialing 1-800-926-1188.

If you have any questions about account access, feel free to chat with us or call our Care Center at 1-800-926-0003.

Stimulus Relief Checks

The government is sending out relief checks as part of the federal response to the Coronavirus. Scammers heard the same thing, and they’re hoping to cash in on yours.
Here are some things to know:

You don’t need to do anything. As long as you filed taxes for 2018 and/or 2019, the federal government likely has the information it needs to send you your money. If you haven’t filed taxes recently, you’ll need to submit a simple tax return to get your check. (More on who’s eligible here.)
Do not give anyone your personal information to “sign-up” for your relief check. There is nothing to sign up for. Anyone calling to ask for your personal information, like your Social Security number, PayPal account, or bank information is a scammer, plain and simple. Also be on the lookout for email phishing scams, where scammers pretend to be from the government and ask for your information as part of the “sign-up” process for the checks.
To set up direct deposit of your check, communicate only with the IRS at irs.gov/coronavirus. And you only need to do this if you didn’t give the IRS your bank information on your 2018 or 2019 return. In the coming weeks, the IRS will be setting up an online form available through irs.gov/coronavirus. But nowhere else, and never in response to an email, text, or call.
No one has early access to this money. Anyone that claims to is a scammer. The timeline for this process is not exact, but it looks like funds will start going out in the next few weeks. Scammers are using the lack of detail to try to trick people into giving their personal information and money.

To get official updates and more information, visit the IRS’s page on economic impact payments. And if you come across a scammer trying to take your check, we want to hear about it. Report it at ftc.gov/complaint.

Beware of scams

Unfortunately, some people choose to try and exploit others during difficult times. We want to remind you that we’ll never ask you for password, PIN, or other account information when reaching out to you. We recommend you read the Federal Trade Commission’s helpful tips on how to keep scammers at bay.

Fraudsters are leveraging fears over the coronavirus as an opportunity to for new scams. We’re taking steps to warn and protect our members.

Individuals and businesses selling fake cures for COVID-19 online and engaging in other forms of fraud. This includes going door-to-door around the Pittsburgh area.
Phishing emails from entities posing as the World Health Organization or the Centers for Disease Control and Prevention.
Malicious websites and apps that appear to share virus-related information to gain and lock access to your devices until payment is received.
Seeking donations fraudulently for illegitimate or non-existent charitable organizations.

Criminals will likely continue to use new methods to exploit COVID-19 worldwide that could include payment relief, job opportunities, and payday loans to name a few. Also, the federal government will never ask for personal information such as a bank account or social security number.

If you think you are a victim of a scam or attempted fraud involving COVID-19, individuals can report it through a number of platforms:

Contact the National Center for Disaster Fraud Hotline at 866-720-5721 or via email at disaster@leo.gov
Report it to the FBI at tips.fbi.gov
If it's a cyber scam, submit your complaint through https://www.ic3.gov/default.aspx
Contacting local law enforcement

What else you should know

We’ve already said it, but know that we’re here for you. If you’ve been affected, we’re also prepared to discuss individual situations including fee waivers and refunds. Pittsburgh is known for being strong in times of crisis, and we’re proud to be part of a community where neighbors help neighbors. Together, we’ll get through this.

Payment assistance if you’ve been affected

Clearview is offering the following to help give you some comfort during this time:

Skip an eligible consumer loan or credit card payment without a fee: Loan payments can be skipped in Online Banking or the Mobile App. To skip a credit card payment, call the number on the back of your card.

You may also potentially qualify for:

Consumer Loan Payment Assistance: Up to three months of significantly reduced payments on consumer loans and lines of credit including vehicles, signature loans, and power lines of credit. Call us at 412-299-6070.
Homeowner Payment Assistance: Maximum of three months deferred payments on home equity loans, home equity lines of credit, or select first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. For first mortgages, contact Midwest Loan Solutions at 1-800-262-6574 to discuss all options available.
Student Loan Payment Assistance: Forbearance periods available for up three months. Contact CU Student Choice at 1-800-723-2210.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.

COVID-19 response update - March, 19, 2020
An update regarding Coronavirus (COVID-19) - March 11, 2020

Last Updated March 25, 2020

You can withdraw up to $500 daily at our ATMs and up to $2,500 with the help of a Personal Video Advocate at a Clearview Live^® VTM. You have the option to withdraw cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.

You can deposit cash via our Clearview Live^® VTMs, our ATMs, or via night drop boxes at financial centers. You have the option to deposit cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.

You can deposit checks via Mobile Deposit on our Mobile App, at our ATMs and VTMs, or via night drop boxes at financial centers. You have the option to deposit a check by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.

Check out this video!

You can use this handy PDF to learn how to log in to Online Banking for the first time! If you’re having difficulty, call our Care Center at 1-800-926-0003.

You can download the app from the App Store or Google Play for your iPhone^® or Android^™ smartphone.

Making a mobile deposit is easy! Check out this how-to video.

In Online Banking, hover over Add Product and click on the type of loan you’d like to open. In the Mobile App, click More and then Add Product under the Additional Services section. From there, you can select the type of loan you’d like to open.

This how-to video shows you how to make a loan payment from the Mobile App. You can follow the same steps in Online Banking!

You can skip a loan payment on eligible loans without a fee in Online Banking or the Mobile App. In the Mobile App, select More, then Skip a Payment. In Online Banking, scroll down under the My Accounts section to access Skip a Loan Payment. Your eligible loans will be listed, so you can simply select the loan you would like to skip and which month to skip. For payment assistance on all other loans not listed, call us at 1-800-926-0003 to discuss your options.

All you need to do is check your loan due date in Online Banking. The date will advance if your skip a payment has been received.

In Online Banking, hover over Add Product and click on the account type you’d like to open. In the Mobile App, click More and then Add Product under the Additional Services section. From there, you can select your account type you’d like to open.

You can follow the same steps from our “Make a Loan Payment” how-to video, or you can set up a transfer from an external account or a Clearview account in Online Banking or the Mobile App. To make an external account transfer in Online Banking, hover over Move Money and select Popmoney/External Transfers to set up your external account info. You can also set up an external payment from our credit card portal. Hover over Additional Services in Online Banking, click Manage My Credit Card, then Make a Payment, Add Payment Source, and Set Up One Time or Automatic Payments.

You can transfer between your Clearview accounts by hovering over Move Money in Online Banking and selecting Make a Transfer.

To make an external account transfer in Online Banking, hover over Move Money and select Popmoney/External Transfers to set up your external account info.

You can log in to Online Banking or the Mobile App and skip eligible loans immediately without a fee. You could also potentially qualify for:

Up to three months of significantly reduced payments on consumer loans and lines of credit including vehicles, signature loans, and power lines of credit. Call us at 412-299-6070.
Maximum of three months deferred payments on home equity loans, home equity lines of credit, and first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.
Student loan forbearance periods available for up three months. Contact CU Student Choice at 1-800-723-2210.

You may have the potential to qualify for a maximum of three months deferred payments on home equity loans, home equity lines of credit, or first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.

Contact your local financial center directly.

You can use the night drop box to make a cash or check deposit or a loan payment. To ensure our employees can process your request, please include your account number, instructions for the deposit, and your name and phone number.