COVID-19 Resources

We’re committed to doing everything we can to help you during this time.
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We’re here for you.

At Clearview, we’ve always been committed to helping you enjoy a better life. That mission doesn’t stop now. The health and wellbeing of our members and employees is still top priority.

In order to efficiently serve your banking needs and make sure everyone feels safe when visiting one of our financial centers, we're asking anyone who plans on stopping by to please schedule an appointment first. Scheduling an appointment isn't required, but it is encouraged.

We recommend in-person appointments for the following transactions:
  • Withdrawals with large denomination bills (50, 100, etc.) or coin
  • Deposits that includes coin
  • Medallion Stamp (signature guarantee) service
  • Gift cards
  • Cash advances from credit cards
  • Official checks
  • Money orders 
Here's an overview of what you can expect at a financial center if you need to do your banking in person:
  • Masks are still required for both in-person transactions, appointments, and Takeout Banking.
  • Our staff will monitor how many members can safely be inside each financial center at the same time and ensure that appropriate distance is maintained. If a financial center is at capacity, you may have to wait in line outside before you're allowed in.
  • Wednesdays from 9 a.m. to 10 a.m. will be reserved for members over age 60 or those who are immunocompromised.
We've upgraded our Clearview Live® technology to make it even easier and convenient to bank with us without leaving the safety of your home. Now you can video chat with a friendly Clearview face and get your banking done from wherever you may be — all from your phone or computer!

Get the details
Schedule an appointment

If you're running late or cannot make your original appointment time, please call to reschedule. We're working hard to ensure that each appointment does not overlap in order to maintain physical distancing.

Please refer to your specific financial center’s location page for its hours.

 
All you have to do is call and schedule an appointment, and we’ll ask about your transaction and do all we can ahead of time.
 
Once your appointment time comes, simply come to the door with your ID, sign for the transaction, and you’re off! Can’t come in? Let us know when you call – we're happy to bring what you need out to your car.

Please note: anyone participating in Clearview's takeout banking must be wearing a mask. Our employees will do the same! 
 
Takeout Banking
We strongly encourage everyone to easily access and manage your accounts from home 24/7 using our Online Banking and Mobile App during this time so you avoid putting yourself and others at risk. You’ll be able to:
  • Check your balances
  • Transfer funds
  • Deposit checks
  • Make loan payments
  • Pay bills
  • Open new accounts
  • Apply for loans
Don’t forget to store your Clearview debit and credit card information in your mobile wallet so you’re able to take advantage of contactless technology to pay.

Not signed up for Online Banking? Get started.

Haven’t downloaded our Mobile App? Visit this page.

You can also conduct your business by phone with our self-service TellerPhone at any time by directly dialing 1-800-926-1188.

If you have any questions about account access, feel free to chat with us or call our Care Center at 1-800-926-0003.
Unfortunately, some people choose to try and exploit others during difficult times. We want to remind you that we’ll never ask you for password, PIN, or other account information when reaching out to you. We recommend you read the Federal Trade Commission’s helpful tips on how to keep scammers at bay.

Fraudsters are leveraging fears over the coronavirus as an opportunity to for new scams. We’re taking steps to warn and protect our members.
  • Individuals and businesses selling fake cures for COVID-19 online and engaging in other forms of fraud.  This includes going door-to-door around the Pittsburgh area.
  • Phishing emails from entities posing as the World Health Organization or the Centers for Disease Control and Prevention.
  • Malicious websites and apps that appear to share virus-related information to gain and lock access to your devices until payment is received.
  • Seeking donations fraudulently for illegitimate or non-existent charitable organizations.
  • The IRS urges taxpayers to be on the lookout for scam artists trying to use the economic impact payments as cover for schemes to steal personal information and money. Remember, the IRS will not call, text you, email you or contact you on social media  asking for personal or bank account information – even related to the economic impact payments. Also, watch out for emails with attachments or links claiming to have special information about economic impact payments or refunds.
  • Scammers know that finding a job can be tough. To trick people looking for honest work, scammers advertise where real employers and job placement firms do. They also make upbeat promises about your chances of employment, and virtually all of them ask you to pay them for their services before you get a job. But the promise of a job isn’t the same thing as a job. If you have to pay for the promise, it’s likely a scam.
Criminals will likely continue to use new methods to exploit COVID-19 worldwide that could include payment relief, job opportunities, and payday loans to name a few. Also, the federal government will never ask for personal information such as a bank account or social security number.

If you think you are a victim of a scam or attempted fraud involving COVID-19, individuals can report it through a number of platforms:

Clearview is offering the following to help give you some comfort during this time:

  • Skip an eligible consumer loan or credit card payment: Loan payments can be skipped in Online Banking or the Mobile App. To skip a credit card payment, call the number on the back of your card.
You may also potentially qualify for:
  • COVID-19 Crisis Relief Loan: Clearview members impacted by the pandemic who need additional funds may qualify for a COVID-19 Crisis Relief Loan. To inquire about a COVID-19 Crisis Relief Loan, please schedule an appointment at one of our Financial Centers or call us at 412-299-6070.
  • Consumer Loan Payment Assistance: Up to three months of significantly reduced payments on consumer loans and lines of credit including vehicles, signature loans, and power lines of credit. Call us at 412-299-6070.
  • Homeowner Payment Assistance: Maximum of three months deferred payments on home equity loans, home equity lines of credit, or select first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. For first mortgages, contact Midwest Loan Solutions at 1-800-262-6574 to discuss all options available.
  • Student Loan Payment Assistance: Forbearance periods available for up three months. Contact CU Student Choice at 1-800-723-2210.
To date, Clearview has granted over $7 million in payment relief representing balances in excess of $194 million. This includes consumer, auto, home equity, first mortgage, student loans, and credit cards. Clearview also approved $8.4 million in SBA PPP loans with over another $3 million ready for the second wave of SBA funding.

We are grateful for those essential workers who on the frontline of this situation every day. Our hearts go out to all who are being impacted. We also consider it a privilege to be the first credit union in Pennsylvania to join the PA Care Package. By partnering with the Office of Attorney General, we'll ensure our friends and neighbors impacted by the COVID-19 pandemic are eligible for additional economic relief.

Should you need additional loan payment relief assistance, please contact us at 412-299-6070.
President Biden has signed the legislation to extend the SBA Paycheck Protection Program (PPP) loan program through May 31, 2021. However, we believe that in all likelihood, the funds will be fully exhausted by mid-late April. As of this date, there is no legislation in place to increase the funds committed for these loans. If you are still considering applying for a PPP loan, please do so immediately as we cannot ensure that adequate funds will be available. We will be accepting new applications through April 9, 2021. If Congress does decide to extend the program and / or commit additional loan funds, we may elect to accept additional applications.

For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website. We’re also regularly updating our blog with helpful financial information related to COVID-19.



Last Updated April 6, 2021
 
COVID-19 FAQs
You can withdraw up to $500 daily at our ATMs and up to $2,500 with the help of a Personal Video Advocate at a Clearview Live® VTM. You have the option to withdraw cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
You can deposit cash via our Clearview Live® VTMs, our ATMs, or via night drop boxes at financial centers. You have the option to deposit cash by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
You can deposit checks via Mobile Deposit on our Mobile App, at our ATMs and VTMs, or via night drop boxes at financial centers. You have the option to deposit a check by making an appointment at a financial center as well; however, we strongly recommend using one of our self-service channels.
Check out this video!
You can use this handy PDF to learn how to log in to Online Banking for the first time! If you’re having difficulty, call our Care Center at 1-800-926-0003.
You can download the app from the App Store or Google Play for your iPhone® or Android™ smartphone.
Making a mobile deposit is easy! Check out this how-to video.
In Online Banking, hover over Add Product and click on the type of loan you’d like to open. In the Mobile App, click More and then Add Product under the Additional Services section. From there, you can select the type of loan you’d like to open.
This how-to video shows you how to make a loan payment from the Mobile App. You can follow the same steps in Online Banking!
You can skip a loan payment on eligible loans in Online Banking or the Mobile App. In the Mobile App, select More, then Skip a Payment. In Online Banking, scroll down under the My Accounts section to access Skip a Loan Payment. Your eligible loans will be listed, so you can simply select the loan you would like to skip and which month to skip. For payment assistance on all other loans not listed, call us at 1-800-926-0003 to discuss your options.
All you need to do is check your loan due date in Online Banking. The date will advance if your skip a payment has been received.
In Online Banking, hover over Add Product and click on the account type you’d like to open. In the Mobile App, click More and then Add Product under the Additional Services section. From there, you can select your account type you’d like to open.
You can follow the same steps from our “Make a Loan Payment” how-to video, or you can set up a transfer from an external account or a Clearview account in Online Banking or the Mobile App. To make an external account transfer in Online Banking, hover over Move Money and select Zelle®/External Transfers to set up your external account info. You can also set up an external payment from our credit card portal. Hover over Additional Services in Online Banking, click Manage My Credit Card, then Make a Payment, Add Payment Source, and Set Up One Time or Automatic Payments.
You can transfer between your Clearview accounts by hovering over Move Money in Online Banking and selecting Make a Transfer.
To make an external account transfer in Online Banking, hover over Move Money and select Zelle®/External Transfers to set up your external account info.
To make an external account transfer in Online Banking, hover over Move Money and select Zelle®/External Transfers to set up your external account info.
You can log in to Online Banking or the Mobile App and skip eligible loans immediately without a fee. You could also potentially qualify for:
  • Up to three months of significantly reduced payments on consumer loans and lines of credit including vehicles, signature loans, and power lines of credit. Call us at 412-299-6070.
  • Maximum of three months deferred payments on home equity loans, home equity lines of credit, and first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.
  • Student loan forbearance periods available for up three months. Contact CU Student Choice at 1-800-723-2210.
You may have the potential to qualify for a maximum of three months deferred payments on home equity loans, home equity lines of credit, or first mortgages. For home equity loans and lines of credit, call us at 412-299-6070. To discuss available first mortgage solutions, contact your service provider, Midwest Loan Services at 1-800-262-6574.
You can use the night drop box to make a cash or check deposit or a loan payment. To ensure our employees can process your request, please include your account number, instructions for the deposit, and your name and phone number.
So thankful to have a loan company willing to understand during hard times such as the COVID-19 pandemic. It is a stressful time and Clearview has helped relieve some of that by giving easy and quick solutions. Thank you!  Donna, Member since 2018