Identity Theft Alerts
Tax Refund Scam
Clearview was made aware of fraudulent attempts to encourage the public to file fax returns claiming fraudulent refunds. In the scam, refunds are promised to individuals who have little to no income, who would not normally need to file taxes. The victims are promised that they can obtain a tax refund, or non-existent stimulus payment from the American Opportunity Tax Credit, even if the victim is not enrolled or paying for college. Please be cautious of anyone offering you a tax refund when you are not expecting one. Several other similar tax-related scams are affecting consumers as well. If you have any questions, please call us at 1-800-926-0003.
Automated Phone Call Scam
Clearview has been made aware of fraudulent attempts to obtain sensitive information from the public using automated phone calls that play recorded messages claiming to be from a credit union. Clearview will never ask for sensitive information from you through an automated phone call. If you receive a phone call like this, do not respond. If you have any questions regarding this, or any other identity theft issues, please call us at 1-800-926-0003.
NACHA Scam Alert
Clearview has received reports of fraudulent emails continuing to be sent to consumers and businesses, claiming to be from NACHA (National Automated Clearing House Association), stating that an ACH transaction was canceled. If you receive a similar email, do not click any of the embedded links. Instead, delete the email immediately.
Cash Edge Malware Attempt
Clearview has been made aware of a fraudulent attempt to obtain personal information using a message appearing to be from the Cash Edge funds transfer system. When the user attempts to log into what they believe is the Online Banking software provided by their credit union or bank, they view a message appearing to be from Cash Edge asking for personal information in order to enroll in a risk monitoring service. This message is not from Cash Edge, nor Clearview. You should not enter any personal information if you see this message.
Clearview would never solicit personal information from you in this manner. If you receive a similar message, close your browser window and immediately run virus scan software. This message is likely caused by malware installed on your computer when you downloaded a file from the internet. If you have any questions concerns, please call us at 1-800-926-0003, or email support@clearviewfcu.org.
FDIC Phishing Attempt
Clearview has been made aware of an attempt to fraudulently obtain sensitive information using emails claiming to be from the Federal Deposit Insurance Corporation (FDIC). These emails are being sent from several “@fdic.gov” email addresses, and include subject lines such as “Update for your banking account,” “ACU and Wire transfers disabled,” and “Banking security update.” Please keep in mind that neither the FDIC nor Clearview will ever solicit sensitive information via email. If you receive one of these emails, please do not click any of the links within them, and instead delete them immediately.
IRS Phishing Attempt
Clearview has been made aware of an attempt to fraudulently obtain personal information via an email claiming to be from the IRS. The IRS is investigating this series of attacks and has asked that any fraudulent emails be forwarded to phishing@irs.gov with the phrase “Suspicious Activity” in the subject line. Neither the IRS nor Clearview will ever attempt to obtain sensitive information via email. If you have any questions on this, or any other suspicious email attempting to gain your account information, please call Clearview at 1-800-926-0003.
Text Message Scam Alert
Clearview has received reports of a recent fraudulent text message. The message states that a person’s credit card has been deactivated, and they must call a phone number to re-activate their card. This text message is a fraudulent attempt to obtain personal information. If you receive this, or any similar text messages, please do not respond and delete the message.
Phishing Email Scam Alert
Clearview has been notified of a phishing campaign targeting merchant accounts of First Data, a payment processing vendor. These fraudulent emails contain the text "MERCHANT ACCOUNT UPDATE" in the subject line, and claim to be from "FIRSTDATA SERVICES." The body of the email contains the text "Dear First Data customer, please update your login. Download the attachment in this email and proceed." The attachment is entitled “Update Your Account Information.html,” which when opened inside the browser, displays a fraudulent First Data Global Gateway login page which attempts to gather the merchant’s store number, user ID, tax ID, phone number and password. If you receive this email, delete it immediately. Do not open the attachment. Please call Clearview at 1-800-926-0003 if you have any questions.
Voice Recording Phishing
A recent phishing scam involving voice recorded phone messages has been brought to our attention. Several members have received phone calls with voice recorded messages saying that there has been a compromise on your credit card. You are then prompted to enter your card information (if you answer the phone) or to call a number (if the message is left as a voice mail) where you are then prompted to enter your card information. This number is a California based number with the area code of 310. If you have already entered this information, please contact our Card Services Department at 1-800-926-0003, option 4.
Clearview will never ask for card information via recorded message or authorize any third party to do so. If you receive this message, do not give any information on your credit card. If you have any questions on this scam, please contact our Card Services Department.
"$50.00 Reward" Survey Is A Phish
Please be aware of any fraudulent "$50.00 Reward" emails that you may receive by email. These surveys are part of recent scams aimed at securing confidential personal data for possible identity theft.
Emails are being sent in the name of (Credit Union National Association) CUNA and (National Credit Union Administration) NCUA. The CUNA phish uses a subject line: "Get your $50.00 Reward Survey with Credit Union National Association." The message includes the America's Credit Unions brand logo.
The text of the NCUA message is addressed to "Dear National Credit Union Administration Customer," offers a survey with five easy questions, and a $50 credit to the recipient's account.
Neither CUNA nor NCUA are financial institutions; they don't have consumer accounts. The recipient message asks the recipient to click on the link. There, the recipient is asked for financial information.
If you receive a "$50 Reward" email, do not click on the links provided. These emails should be deleted.
National Credit Union Administration (NCUA)
Clearview Federal Credit Union is aware that there are multiple email fraud attempts, known as "Phishing," being initiated via email sent to both Clearview members and the general public that appear to be from the National Credit Union Administration (NCUA). These emails may ask for the recipient to click on a link to verify their credit union account registration. If the recipient proceeds, the link will direct them to a false website and ask for their credit union account number and PIN, as well as other personal information.
These messages are a scam and should be deleted immediately. Clearview will never solicit emails requesting your credit union account number, password, PIN, or other personal identity information. We remind you to only enter your personal account information from a secure website.
If you have already responded to such an email and provided any confidential information, please notify Clearview immediately by calling 1-800-926-0003. We will be happy to assist you with changing your account PIN, as well as in taking any additional action to protect your Clearview account.
If you feel that you have received a fraudulent phishing email purportedly from NCUA please forward the entire email message to Phishing@ncua.gov.
Additionally, you can file formal complaints concerning any suspected fraudulent email with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.
